Privacy Policy.
Clean Duds Laundromat
Last Updated: March 9, 2026
Clean Duds Laundromat (“Clean Duds,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (“Privacy Policy”). This Privacy Policy describes the types of information we may collect from users (“User,” “you,” or “your”) of our website and any related services (collectively, the “Site”), including services powered by Cents technology.
This Privacy Policy explains our practices for collecting, using, maintaining, protecting, and disclosing your information.
This Privacy Policy applies to information we collect:
On this website
In email, text, and other electronic communications between you and the Site
Through services integrated with our operations, including systems provided by Cents Technologies, Inc. (“Cents”)
This Privacy Policy does not apply to information collected offline or through any third party, including any website or application that may link to or be accessible from the Site.
By accessing or using the Site, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use the Site.
We may update this Privacy Policy periodically to reflect changes in applicable law, our privacy practices, or updates to our services. Changes become effective 48 hours after posting on the Site. Continued use of the Site after updates are posted constitutes acceptance of those changes.
Minor’s Use of the Site
Persons under the age of 18 should use this Site only with the permission of a parent or guardian.
The Site is not intended for children under 13 years of age. If we learn that a child under 13 has provided Personal Information to us, we will delete that information from our systems.
Information We Collect About You
We may collect several types of information from and about users of our Site, including:
Personal Information
Information that may identify you personally, including:
Name
Email address
Phone number
Payment information (such as credit card details and billing address)
Order or service information
This information may be collected when you:
Submit forms on the Site
Create an account
Contact us
Use services such as wash-dry-fold, pickup & delivery, or payment systems powered by Cents
Information Collected Automatically
As you navigate through the Site, we may automatically collect certain information about your device and browsing activity, including:
IP address
Device type and operating system
Browser type
Mobile device identifiers
Pages visited and time spent on pages
Referring websites
Location information (if enabled)
This information helps us understand how customers use our website and improve our services.
Information Collection Technologies
We may use technologies such as:
Cookies
Cookies are small files stored on your device that allow our website to recognize you and improve your experience.
Cookies help us:
Remember your preferences
Maintain login sessions
Prevent fraud
Improve website functionality
You may disable cookies through your browser settings, but doing so may limit certain features of the Site.
Analytics Services
Our Site may use analytics tools such as Google Analytics to better understand how visitors use the Site. These tools collect information about:
Pages visited
Frequency of visits
Website performance metrics
This information is used to improve website functionality and user experience. We do not combine analytics data with your Personal Information.
Session Recording Tools
We may use user-experience tools that record interactions with the Site, such asL
Mouse movements
Clicks
Scroll behavior
Navigation activity
These recordings help us diagnose usability issues and improve our website.
Information from Third Parties
We may receive information from third-party service providers that support our operations.
This includes technology providers such as:
Cents Technologies, Inc., which provides systems used by Clean Duds Laundromat for services including:
Laundry service management
Pickup and delivery scheduling
Customer account management
Payment processing
AI-assisted operational tools
Information processed through these services may be shared with Cents to operate and maintain these systems.
To the extent we combine third-party information with Personal Information, we treat the combined information as Personal Information under this Privacy Policy.
How We Use Your Information
We use the information we collect to:
Provide our laundry services and website functionality
Process orders and payments
Schedule pickup and delivery services
Communicate with you about your orders or account
Improve our services and customer experience
Maintain website security and prevent fraud
Fulfill legal or regulatory obligations
We may also use your information for any other purpose disclosed when the information is collected or with your consent.
Information Sharing
We may disclose information we collect:
To Service Providers
We may share Personal Information with vendors and service providers who help operate our business, including technology providers such as Cents Technologies.
Business Transfers
If Clean Duds Laundromat is involved in a merger, sale, restructuring, or transfer of assets, customer information may be transferred as part of that transaction.
Legal Requirements
We may disclose information:
To comply with legal obligations
To respond to law enforcement requests
To enforce our policies and agreements
To protect the rights, property, or safety of our customers or business
With Your Consent
We may also share your information with your permission.
We may disclose aggregated or anonymized data without restriction.
Data Security
We implement administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, disclosure, or misuse.
However, no internet transmission or storage system can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.
If a data breach occurs, we will notify affected individuals and authorities as required by applicable law.
Data Retention
We retain Personal Information only as long as necessary to:
Provide services
Maintain customer accounts
Comply with legal obligations
Resolve disputes
Enforce agreements
When information is no longer required, we will delete or anonymize it in accordance with applicable law.
Your Choices
You may choose to:
Limit cookies through your browser settings
Opt out of marketing communications
Request updates to your personal information
Please note that limiting certain information may affect the availability of some Site features.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Clean Duds Laundromat
411 Harden St.
Burlington, NC 27215
(336) 214-0546